Unlimited Design and Website Development – Flocksy

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Frequently Asked Questions

ARE ALL PROJECTS COMPLETED IN 24 HOURS?

Turnaround time during the work week is 24 hours for most projects and updates.

More complicated projects can take longer depending on the scope of work (coding a web page, writing and designing an ebook etc..) your Project Manager will let you know if that is the case before starting your project. 

We have limited staff during weekends and US holidays and cannot guarantee 24 hour turnaround during those times but will work to get the work to you as quickly as possible. 

WHAT IS CONSIDERED A PROJECT?

We consider a “project” anything that takes a team member around two hours to complete. 

Most design and writing tasks are completed in under two hours, so the turnaround is within 24 hours. More difficult tasks like a multi page powerpoint or coding a PSD can take longer, so the turnaround may be 48-72 hours in some cases.

WHERE ARE YOU LOCATED?

We are located in the USA with our headquarters in CT. We have developers and designers located all over the world so we can meet our fast turnaround times and find the best talent avaliable. Your Project Manager is located in the USA for fast communication as they oversee all your projects.

DO YOU HAVE A WHITE LABEL?

We don’t have a white label yet but one should be out by the end of 2018.

DO YOU OFFER BACKEND CODING?

We don’t offer backend coding at this time. We can work with Shopify, Squarespace, WordPress and are adding on more every day. We also work with HTML, CSS, JQUERY, JAVASCRIPT, etc

CAN AGENCIES USE FLOCKSY?

Yes. The PLUS and PREMIUM plans are designed specifically for Agencies. With those plans you can run two or three projects at a time and resell designs to your clients.

CAN I UPGRADE AND DOWNGRADE?

You can upgrade at anytime. You will be charged a prorated amount for the remaining time left. If you downgrade, the downgrade will take effect when your account renews.

HOW DO I MANAGE AND START PROJECTS?

We have an easy to use Project Management board that allows you to create and manage all your projects. Start unlimited projects and we will work through them as fast as possible. 

DO YOU PROVIDE BACKUPS TO MY SITE?

We usually do a backup of your site before beginning work as a courtesy but you are responsible for ensuring that you have created and saved a full backup before we begin any work. We cannot guarantee the integrity of our backups and are not responsible for any data loss that occurs as the result of backup failure. 

HOW DO I CANCEL?

Just email support@flocksy.com to cancel. If you don’t hear back from us within 24 hours, feel free to email again or give us a call. Your cancellation will take effect on your next billing date.

DOES ALL WORK BELONG TO ME?

All the work we create for you belongs to you. We retain the rights to show it in our portfolio, unless you email us and ask to opt out. 

WHAT FILES DO I GET WITH MY DESIGNS?

You receive all the source file and any files you need for web and print. If you need any other files or sizes, just let your Project Manager know. 

CAN YOU BUILD A WEBSITE?

We can build a website from the ground up. We typically create the designs first and then code it using the newest tech.

DO YOU OFFER T-SHIRT DESIGN?

Yes, we can create custom, original designs within 24 hours. 

DO YOU PROVIDE STOCK PHOTOS?

Yes, all plans come with stock photos. Most photos come from DepositPhotos.com.

CAN I CREATE A PROFILE FOR MY BRAND(S)?

Each account comes with a section called “Account Files”. This is where you upload your brands assets, i.e. logo, colors, branding guide, etc. 

ARE THERE ANY CONTRACTS?

There are no contracts. It is month by month and you can cancel at anytime. 

HOW DOES THE 7-DAY MONEY GUARANTEE WORK?

You have 7 days to try us out. To fully activate your account and access the source files and rights to the designs, and other premium features, you have to either wait for the 7 days to end, or opt out of the money back guarantee. 

I STILL HAVE QUESTIONS?

No worries. Feel free to give us a call at 929.356.5542 or send us a note here. We will get back to you right away. We also have chat open a lot on the right hand side of the page. 

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