Home › How It Works › Frequently Asked Questions

Frequently Asked Questions

Yes. Every account is assigned a Project Manager who is located in Connecticut or New York. They work directly with you on every project and make sure work gets done on time and efficiently. 

First you create a Flocksy account. Plans start at just $349/month.

You then use our intuitive project management platform to create and manage your graphic design and website projects.

You can create as many projects as you need, and our team will work through them as fast as your plan allows.

Turnaround on projects is usually up to 24 hours. Find the plan that works best for your company here.

Yes! We work with Squarespace and WordPress. We also offer PSD to HTML as well, so can add landing pages to any other platform or CMS you use. From design to coding, we’ve got you taken care of!

A project is anything that takes up to two hours for one of our designers, programmers or copywriters to complete. 

Yes, you we offer quality logo design. We can brand your company and then help it scale. 

Yes. We can create a landing page or website from the ground up. 

1) We create a design for desktop, tablet and mobile. It takes around 24 hours to create each design. 

2) We then create it in Elementor (drop and drag plugin), Visual Composer (drop and drag), HTML/CSS or we can look into another program that you want us to use. 

3) We keep creating pages and adding them to the site. 

Our designers are amazing. They can design just about anything. From landing pages and infographics to banner ads and social media posts, your graphic design projects are going to be AMAZING from here on out. 

Yes, it certainly is! Turnaround time during the work week is 24 hours for most projects and updates. More complicated projects can take a bit longer depending on the scope of work, your project manager will let you know if that is the case before starting your project. We have limited staff during weekends and US holidays and cannot guarantee 24 hour turnaround during those times but will work to get the work to you as quickly as possible.

Definitely! We believe in the power of communication, and although most of the interactions you have with your Project Manager will be happen through the project management board you can still request a phone call anytime. Our Project Managers are located in New York and Connecticut and are some of the friendliest people around.
Flocksy is here for startups, small businesses, large businesses and agencies that need custom graphic design and website help in the ordinary course of business. Basically, if you need a graphic or website created or updated Flocksy was designed for YOU.

A project is anything that takes 1-2 hours to code or design. Examples of projects are landing pages, infographics, banner ads, social media designs, etc. 

Yes, we can design and code the HTML for MailChimp email templates. 

It’s simple. We do the design and once you approve we then convert the PSD to HTML, which you can easily upload into MailChimp. 

Yes you can! Whether you have need a website created from scratch or completely redesigned, our team of developers will take care of it. We work with both Squarespace and WordPress and can create your site in either platform.

Yes! We welcome Agencies. Just go to the Pricing page and choose the plan that works best for you. 

We usually do a backup of your site, but also expect you to have a full backup of it before we make changes. We cannot guarantee the integrity of our backup. 

Projects take 24 hours to be completed. Revisions happen much quicker if they are simple but they are always certain to get done within 24 hours. All our designs are created custom, just for you by our incredible design team.
We’re not a gym. You can cancel anytime. By creating an account on Flocksy you are agreeing to our terms of service which state (in part) that all payments with Flocksy are month to month and you can cancel at any time.
 
Of course. You can upgrade or downgrade your plan at any time by just contacting us via email requesting the change.
At the end of every project, we upload the layered source file (usually either PSD or AI – if you have a preference just state it when you start the project) and all of the files that you will need for web and print. 
 
You get full rights to any designs that we create for you. We reserve the right to display the work in our portfolio and advertising material as examples of the work we do.

No worries. Feel free to give us a call at 929.356.5542 or send us a note here. We will get back to you right away. We also have chat open a lot on the right hand side of the page.