Flocksy's Customer
Support Service
Responsive, and effective customer service is crucial to maintaining customer satisfaction. Providing quality customer service can be a challenge for small businesses, and startups who lack the budget for a full-time customer support team. Flocksy's Customer Support Service offers the ideal solution.
What's included in Flocksy's Customer Support Service package?
Professional responses to customer emails
Informed repose to live customer chat messages
Responses to internal support requests
Respond to comments on social media posts
Provide basic technical support
Assist customers with basic set-up & use questions
Try Risk Free
for 14 Days
Professional Email
Responses
Sorting through customer emails and providing informed, professional responses can be time-consuming. Our team will take the time to read each email to understand the customer’s concerns, and formulate the best response.
Timely Chat
Responses
Canned chat responses can frustrate customers and leave them with a bad impression. Go beyond the generic chat bot with timely, and personalized live chat responses.
Thoughtful Social Media
Responses
Today’s consumers are as likely to contact a company over social media as other traditional support channels. Our team will monitor your brand’s social media channels and provide thoughtful responses to help keep your customer impressions positive.
Flocksy's Customer Support Service package uses many of the same popular customer service platforms your company uses today to provide seamless service.
Internal Support Requests
Our team will work with your existing system, or a popular service desk platform to manage internal support requests. We can analyze, and delegate tickets to ensure customers get the timely support they need.
WhatsApp Responses
WhatsApp has become an increasingly popular platform for providing fast customer support. Our team can monitor and reply to all WhatsApp messages in real-time.
Seamless Service
We work with the top customer service communication tools to provide seamless customer care. Our team can use Freshdesk, GMail, Jira Service Desk, Olark, and more to serve your customers.
We make your life easier
Too Good to be True? Nope! Flocksy is great support for small-medium sized businesses and freelancers.
I was skeptical at first, but my project manager, the people who were assigned to my projects, and the flexibility and control I was given was really awesome! The process work flow does take some time to get used to but once you optimize Flocksy meets all your needs and excels at doing do! Love the teams feature and everyone is very responsive and quick. I will definitely be using this service again in the future as needed.
Shayla
“Too Good to be True? Nope! Flocksy is great support for small-medium sized businesses and freelancers”
I was skeptical at first, but my project manager, the people who were assigned to my projects, and the flexibility and control I was given was really awesome! The process work flow does take some time to get used to but once you optimize Flocksy meets all your needs and excels at doing do! Love the teams feature and everyone is very responsive and quick. I will definitely be using this service again in the future as needed.
Shayla
Shayla
“I love Flocksy”
Flocksy has been extremely responsive. For the price, the customer service actually blows me away, what a nice surprise! I love this platform, after you do rounds with folks from Fiverr you quickly realize how valuable it is to have the SAME people working on your stuff… that’s the only way you can get quality connection to your brand goals. Flocksy delivers!
Tyler Pike
“I love Flocksy”
Flocksy has been extremely responsive. For the price, the customer service actually blows me away, what a nice surprise! I love this platform, after you do rounds with folks from Fiverr you quickly realize how valuable it is to have the SAME people working on your stuff… that’s the only way you can get quality connection to your brand goals. Flocksy delivers!
Tyler Pyke
Tyler Pyke
“Great platform”
Great platform. Having an active project manager, based in the US, is a great benefit that their competitors don’t offer. We made the switch from Penji to Flocksy, for just that added benefit. We are finding that the projects are much more fluid, and are completed faster.
GingerHippo Designing Digital Footprints
“Great platform”
Great platform. Having an active project manager, based in the US, is a great benefit that their competitors don’t offer. We made the switch from Penji to Flocksy, for just that added benefit. We are finding that the projects are much more fluid, and are completed faster.
GingerHippo Designing Digital Footprints
GingerHippo Designing Digital Footprints
Fall in love with the benefits of our
Customer Support Service packages.
Don’t compromise on customer care! Flocksy’s Customer Service as a Service package will provide friendly and informed responses to all of your customer emails so you can focus on delivering a great product or service.
Let Flocksy’s customer service pros manage your company’s live chat. Your clients will appreciate our thoughtful, and on-point responses.
Flocksy’s Customer Service as a Service is tapped into all of the latest customer service tools. Let us support your customers where they are with real-time, real fast engagement on WhatsApp.
It takes more than a few clever posts to create a lasting social media presence. Make the conversation a two-way street with Flocksy’s Customer Service as a Service managing your social media engagement.
Flocksy’s Customer Service pros will take the time to understand your business so that we can provide timely responses and proper delegation of all of your internal customer support requests.
Flocksy’s Customer Service as a Service package makes use of popular CRS tools like Freshdesk, Jira Service Desk, GMail, Olark, and more to support your customers.
Don’t compromise on customer care! Flocksy’s Customer Service as a Service package will provide friendly and informed responses to all of your customer emails so you can focus on delivering a great product or service.
Let Flocksy’s customer service pros manage your company’s live chat. Your clients will appreciate our thoughtful, and on-point responses.
Flocksy’s Customer Service as a Service is tapped into all of the latest customer service tools. Let us support your customers where they are with real-time, real fast engagement on WhatsApp.
It takes more than a few clever posts to create a lasting social media presence. Make the conversation a two-way street with Flocksy’s Customer Service as a Service managing your social media engagement.
Flocksy’s Customer Service pros will take the time to understand your business so that we can provide timely responses and proper delegation of all of your internal customer support requests.
Flocksy’s Customer Service as a Service package makes use of popular CRS tools like Freshdesk, Jira Service Desk, GMail, Olark, and more to support your customers.
What Is Flocksy’s Customer Support Service?
You’ve built a great product or crafted a powerful service. You’ve even launched it successfully with a beautiful website and easy ordering or subscription options. The sales are starting to come in, and your team is ready to dole out the goods. Did you forget anything?
What do you do if your customers need help or have questions?
There will always be questions, no matter how well you’ve developed your product or how informative you think your website is. Setting up your customer support strategy can be difficult if you don’t have any experience with it, particularly for small businesses and entrepreneurs who are already stretched for time.
Rest assured, we can help you by providing top-notch outsourced customer service for your customers so you never have to worry about a question going unanswered again.
Outsourced customer service works to assist your customers during both the pre- and post-sale journey by addressing their emails, chats, internal support cases, etc. When customers run into issues or have inquiries, your Flocksy customer support team will be there to get them the answers they need so that they can enjoy your product or service.
Your external SaaS customer support team will look just like your in-house employees from the outside. We’ll be sure to use your brand messaging and voice to ensure your customer gets a seamless experience no matter who they are interacting with.
Why Is Enhanced Customer
Support Important?
Customer support is one of the best ways to get a bead on your customers’ feelings about your business, including their purchase experience. Frequently, your support inbox will be the first recipient of any issues that might cause a poor review or unsatisfied customer survey down the line.
Your outsourced customer service team will be an invaluable resource for your product and operations teams that will allow them to gain better insights into customer behaviors and experiences. It can also help you to plan for the future of your company.
What’s more, your customer support is a reflection of your brand. Quality customer service is essential to the success of a company because it can be the metric by which your entire brand is judged. It may also be the only time one of your customers actually interacts with a representative of your company.
How you treat your customers defines your business, and customer service can make or break your reputation. Customers will want to keep using your service or product when they feel like they can trust your word and rely on your brand for assistance. Particularly with monthly subscriptions or industries that experience high customer churn rates, it’s crucial to retain as many customers as you can. Your support team helps you do just that.
Outsourced Customer Service
Adds More Value Than You Think
Don’t think of customer support as something that just has to be done. You’ve got customers, so you fling some support at them, right? No, it’s so much more than that.
When done correctly, customer care responses have the potential to significantly impact your bottom line, client retention, product growth, and even consumer product adoption.
A great support experience progresses a customer happily through their buying cycle. And what if your customer is considering a competitor? Your outsourced customer support may be the differentiator between staying loyal to your product and spending their hard-earned money elsewhere.
At Flocksy, we can help you provide the best customer support experience possible by allowing you to get the help you need to provide it. There are so many things on a business person’s plate. How about putting some of it on ours? We can handle your basic client inquiries and be sure you know about any issues that might need your personal attention.
We can provide excellent external SaaS customer service, so you can offer the top-notch experience your customers deserve from their first click to their latest question.
