FAQ

Frequently asked questions about Flocksy.

Frequently Asked Questions

The Workflow

Your Project Manager will work with the system to form a team of creatives for each service. These will be the people with whom you work on an ongoing basis. If you like a team member, just invite your team when creating the project, and if they’re available, it will be added to their queue for them to work on.

We realize that even the best creative can’t do everything, so our custom teams make sure you’re getting the best output possible. Even if you start a project in a niche area, we have you covered!

Once your project reaches your current queue, the system will add a team member who’s a good fit for the project. They’ll receive access to your brand buckets that you shared and project brief, so that they can begin work.

Yes! We can increase your plan to include as many active projects as you’d like. Email “support@flocksy.com” to upgrade.

Yes, you can use an active project slot for any service that’s included in your plan.

Nope! We’ll work through all your revisions until you’re completely satisfied. 

Yes, if later down the road you decide you need some changes, you can easily have that project moved back into your queue. 

We consider a 24-hour turnaround to be what takes a creative around two hours to complete when they reach it in their queue. This includes the bulk of our design and writing projects.

More complicated projects can take longer depending on the scope of work (coding a web page, writing and designing an ebook etc.) your Project Manager will let you know if that is the case before starting your project.

We have limited staff during weekends and US holidays and cannot guarantee 24 hour turnaround during those times but if you have something that is urgent, the team will see if they can get it done.

General

Yes! When you sign up, you will get a Project Manager who helps the system form your team, answers questions, jumps on calls, and deals with issues if they arise. 

Your Project Manager can always get on a call to discuss something, deal with concerns, or answer any questions. All other communication is done through the platform or by responding to email updates. 

Yes, all paid work belongs to you forever!

The 14-Day Money-Back Guarantee allows you to form your team, run and complete projects, see the quality of work, create buckets, meet the Project Manager and so much more! If the service isn’t a good fit within those 14 days and you haven’t Fully Activated your account, you can email support@flocksy.com for a full refund and have your account closed.

We have a plan for everyone! The plans include different teams, features and workflow. The individual plans explain what they offer.  

All subscriptions come with premium stock photos. The majority of our photos come from Depositphotos and Unsplash. 

Right away! As soon as you’ve created your account, you’ll be able to request projects and we’ll start forming your team.

We’d be sorry to see you leave! You can easily cancel by emailing support@flocksy.com and we’ll assist you.

Absolutely. We love and welcome agencies! Our brand buckets make it easy and fun to use and navigate all your brands. Upload files to a brand bucket once and you’ll never have to do so again. Just attach it to your project brief.

Yes! Upgrading is easy and quick by emailing support@flocksy.com. Upgrades costs are prorated during your billing cycle. 

For downgrades, email support@flocksy.com and we’ll schedule your account to renew at the requested plan. 

No, inviting your team is all up to you! If you have a team member you like and who works well with your brand, you can invite your team. However, if you just want the best team member to work on your project, you can let the system add someone that’s a good fit. You can also expand your team if you’d like to add someone new to it.

Website Development

Most Website Development projects can take up to 72 hours per page to complete. Once the project reaches your current queue, the team will let you know the timeline for the first webpage. 

We only offer static front-end coding and page construction through popular drag-and-drop builders. We work with WordPress, Squarespace, and many common page builders, such as Elementor, Divi, Beaver Builder, and more!

We also work with front-end languages such as HTML/CSS, jQuery, JavaScript, etc. 

Yes, we can work with many common drag-and-drop page builders. Elementor, Divi, Beaver Builder, and Duda are just a few of the many we offer.

We don’t offer WooCommerce development, but we can install the WooCommerce plugin for WordPress and can make simple updates with it. 

Unfortunately, we don’t offer Shopify site setup or customization at this time.

Unfortunately, we don’t offer Bigcommerce site setup or customization at this time.

The Web Development team doesn’t offer the development of dashboards, but the Graphic Design team could certainly create it in Adobe Photoshop for a developer on your team to code.

We don’t offer WooCommerce, Shopify, Bigcommerce, e-commerce in general or backend coding at this time.

Custom Illustrations

Custom illustrators can create your vision from scratch to bring your logo or character concept life. Our graphic designers use existing assets to design brochures, t-shirts, and more. 

Yes, our illustrators can design you a custom mascot.

Most custom illustration projects are turned around in 24 hours or sooner. 

We don’t offer 3D or illustrations that require extreme details. Our portfolio provides an outline of the projects we complete, and the team is always willing to tackle requests that are within reason.   

Graphic Design

Absolutely! The team can create amazing custom t-shirt designs in 24 hours or sooner!

Each webpage is usually completed in 24 hours or sooner. 

When creating a project, you’re able to select the program you’d like the team to create the artwork in. Popular programs include Photoshop, Illustrator, InDesign, Canva, and others. 

Copywriting

Yes, our writers generate 100% original copy using the resources you provided.

Yes, all writers have English as their first language. 

No problem! Our writers use programs to make sure it’s up-to-date with your version of English and will flow perfectly with your other content. 

Absolutely! Our team can write you a one-of-a-kind email that’ll make you stand out. We also offer sales letters, landing page copy, and more!

Yes, the writers will create content for your blog or the blog(s) you’re maintaining for your clients.

Most blog posts that are 700 words or fewer can be completed within 24 hours or sooner! 

Yes, the copy team can write press releases, PowerPoint slides, pitch decks, ads, and more! 

Video Creation & Editing

Yes, the video can certainly help out with that. In just a few quick steps, you can provide them with the existing video and let them know what needs to be done. 

Yes, the team will take your vision and turn it into a custom video.

We’ll edit or create a new video up to 20 minutes in length. We also review longer ones, but would have to confirm if we can complete them. 

We don’t offer the creation or editing of wedding videos at this time.

It depends on what specifically needs to be added. Just describe it to the team and they’ll look for something along those lines.

Most video projects are completed within 24 to 48 hours. 

Absolutely, they can add subtitles and do lots more!

I STILL HAVE QUESTIONS?

No worries. Feel free to email us at support@flocksy.com and we’ll be happy to help.