Flocksy · FAQ

Frequently asked questions.

Everything clients ask before starting a Flocksy subscription. Still have a question? Book a demo and we will walk you through it live.

Can I have work done for multiple brands?

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Yes. Brand Profiles let you organize every brand's assets in one workspace. Upload files to a Brand Profile once and they attach to every project brief automatically.

Can I add other users to my account?

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Yes - add unlimited team seats and set per-user permissions. Every plan includes unlimited seats at no extra cost.

Can I work with the same team member every day?

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Yes. You are matched with a dedicated creative team that learns your brand, voice, and preferences. No rotation between requests. Need more hands? Upgrade to a plan with more daily hours.

How does the project queue work?

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Add as many projects as you like and set priorities. Each business day, your dedicated team uses your available Daily Hours to move projects forward in the order you set. As long as your plan is active, the queue stays open.

Is there a limit to revisions?

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No. Every project includes unlimited revisions as long as your subscription is active.

How can AI Assist help me?

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Our integrated AI features help with idea generation, creative directions, and image references you can drop straight into a brief. Humans still do the work - AI just makes briefing faster.

Can I request multiple concepts or formats within one project?

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Yes. Briefs let you specify multiple sizes, colours, or copy variations - your team will deliver every version you ask for so you can split test.

What happens if I need changes after I've closed a project?

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You can reopen a closed project anytime and keep iterating on it. Nothing is locked once it's shipped.

How do I interact directly with my team?

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Post messages inside the project brief, tag revisions directly on files with our Frame.io-powered tagging, or add your dedicated team to Slack or Microsoft Teams.

Can I get on a call with my Production Coordinator?

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On 4+ Daily Hour plans, yes. Your Production Coordinator is available via the portal or on a Google Meet call, and can be added to Slack, Microsoft Teams, or Monday.com.

Can my creative team collaborate across disciplines?

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Yes. When a project needs multiple asset types - copy, video, graphics - your dedicated team coordinates internally, gives daily progress updates, and delivers a cohesive result.

How do I leave feedback on video and design work?

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Video and image feedback is tagged directly on the file thanks to our Frame.io integration. You can also comment in the portal or in your dedicated Slack / Teams channel.

Can you help me create a brand guide?

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Yes. Everything from logos and email banners to full brand guides is covered by the subscription. Need help thinking it through? Our AI Assist helps generate ideas and reference imagery you can hand to the team.

What support can your creative team provide beyond design and content?

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In addition to design and content, our teams help with social media posting and scheduling - so your content ships consistently across every channel.

How much work can I get done in a month?

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It depends on your plan's Daily Hours. Each day, your team uses your available hours to move projects forward based on your priorities. See our pricing page for exact hour tiers.

What is the best way to share large files?

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Upload directly to the project brief, or share links from Google Drive, WeTransfer, Frame.io, or Mega.

How do I know how long a project will take?

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Your team gives you a time estimate based on scope and Daily Hours when they start. If anything's unclear they'll ask right away to avoid delays. On plans with a Production Coordinator, they help prioritize your queue and optimize hour use.

Can we get work done in InDesign, Canva, or Figma?

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Yes. Team members are experienced across Canva, Figma, InDesign, Adobe Creative Cloud, and more. Just note your preferred tool in the brief.

Have you worked with agencies before?

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Thousands of them. Agencies love our Brand Profiles, unlimited user seats, and the ability to share unbranded projects with their own clients through our White Label Share feature.

Do I get source files?

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Yes. All paid work - working project files and source assets - belongs to you.

Does Flocksy offer website development?

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We don't build or code websites. We deliver the visual assets, page designs, copy, graphics, and other creative materials your in-house or third-party developers use to build your site.

Can I combine Flocksy creative work with my developer's build?

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Yes. Your dedicated team produces designs, copy, and visual assets while your own developers (or a third-party agency) handle the implementation.

Still got questions?

Book a demo. We will show you everything.