FAQ

Frequently asked questions about Flocksy.

See How It Works
FAQ
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The Workflow
The Workflow<
  • HOW IS MY TEAM FORMED?

    Your project manager will work with the system to form a team of creatives for each service. These will be the people with whom you work on an ongoing basis. If you like a team member, just invite your team when creating the project, and if they’re available, it will be added to their queue for them to work on.

  • WHY IS A TEAM IMPORTANT?

    We realize that even the best creative can’t do everything, so our custom teams make sure you’re getting the best output possible. Even if you start a project in a niche area, we have you covered!

  • HOW DOES THE TEAM MEMBER WORK ON MY PROJECT?

    Once your project reaches your current queue, the system will add a team member who’s a good fit for the project. They’ll receive access to your Brand Buckets that you shared and your project brief, so that they can begin work.

  • CAN I GET MORE ACTIVE PROJECTS?

    Yes! We can increase your plan to include as many active projects as you’d like. Email “support@flocksy.com” to upgrade.

  • CAN AN ACTIVE PROJECT BE USED FOR ANY SERVICE INCLUDED WITH MY PLAN?

    Yes, you can use an active project slot for any service that’s included in your plan.

  • IS THERE A LIMIT ON REVISIONS?

    Nope! We’ll work through all your revisions until you’re completely satisfied.

  • CAN I REOPEN PROJECTS?

    Yes, if later down the road you decide you need some changes, you can easily have that project moved back into your queue.

  • IS EVERYTHING DONE IN 24 HOURS?

    We consider a 24-hour turnaround to be what takes a creative around two hours to complete when they reach it in their queue. This includes the bulk of our design and writing projects.

    More complicated projects can take longer depending on the scope of work (writing and designing an eBook etc.). Your project manager will let you know if that is the case before starting your project.

    We have limited staff during weekends and US holidays and cannot guarantee a 24-hour turnaround during those times, but if you have something that is urgent, the team will see if they can get it done.

General
General
  • DO I WORK WITH ONE PROJECT MANAGER?

    Yes! When you sign up, you will get a project manager who helps the system form your team, answers questions, jumps on calls, and deals with issues if they arise.

  • DOES FLOCKSY OFFER VIDEO OR PHONE CALLS?

    Your project manager can always get on a call to discuss something, deal with concerns, or answer any questions. All other communication is done through the platform or by responding to email updates.

  • DO I OWN THE WORK?

    Yes, all paid work belongs to you forever!

  • HOW DOES THE 14-DAY MONEY-BACK GUARANTEE WORK?

    The 14-Day Money-Back Guarantee allows you to form your team, run, and complete projects, see the quality of work, create buckets, meet the project manager and so much more! If the service isn’t a good fit within those 14 days, you’re a new customer and haven’t fully activated your account, you can email support@flocksy.com for a full refund and have your account closed.

  • WHAT'S THE MAIN DIFFERENCE WITH THE PLANS?

    We have a plan for everyone! The plans include different teams, features and workflow. The plans include different teams, features, and workflows.

  • ARE PREMIUM STOCK IMAGES INCLUDED

    All subscriptions come with premium stock photos. The majority of our photos come from Depositphotos and Unsplash.

  • HOW SOON CAN I START PROJECTS?

    Right away! As soon as you’ve created your account, you’ll be able to request projects and we’ll start forming your team.

  • HOW CAN I CANCEL?

    We’d be sorry to see you leave! You can easily cancel by emailing support@flocksy.com and we’ll assist you.

  • I HAVE MULTIPLE BRANDS. CAN FLOCKSY DO WORK WITH ALL OF THEM?

    Absolutely. We love and welcome agencies! Our Brand Buckets make it easy and fun to use and navigate all your brands. Upload files to a Brand Bucket once and you’ll never have to do so again. Just attach it to your project brief.

  • CAN I UPGRADE OR DOWNGRADE DURING THE MONTH?

    Yes! Upgrading is easy and quick by emailing support@flocksy.com. Upgrade costs are prorated during your billing cycle.

    For downgrades, email support@flocksy.com and we’ll schedule your account to renew at the requested plan.

  • DO I HAVE TO INVITE MY TEAM?

    No, inviting your team is all up to you! If you have a team member you like and who works well with your brand, you can invite your team. However, if you just want the best team member to work on your project, you can let the system add someone that’s a good fit. You can also expand your team if you’d like to add someone new to it.

Custom Illustrations
Custom Illustrations
Graphic Design
Graphic Design
Copywriting
Copywriting
Video Editing
Video Editing